AFA Stores: Big Savings on Furniture, Provided You Won’t Need to Return It

AFA Stores’ documented strength is price. The online furniture and home decor retailer, based in Union, New Jersey, holds a Trustpilot TrustScore of 3.7 from 1,509 reviews, with 58% five-star ratings. Trustpilot’s AI summary says shoppers frequently highlight competitive prices and great value compared with other retailers, appreciate professional packaging that keeps items safe, and find the website easy to navigate. Patricia Romero (US, 5 stars) said AFA always has the best quality products for less, with fast, professional shipping. Colleen McQuillen (US, 5 stars) said her nightstand arrived on time, very well packaged and already assembled. Sarah Nyilas (US, 5 stars) said her item arrived undamaged, unlike a Home Depot order. Independent review platforms show similarly strong satisfaction. Trustindex lists AFA at 4.6 from more than 45,000 reviews, and eKomi reports about 91% positive feedback from more than 50,000.

AFA Stores sells furniture and decor across categories, including curio cabinets, bookcases, hall trees, nightstands, accent chairs, tables, lamps, shelving and pillow covers. Reviewers frequently mention free shipping and items arriving earlier than the estimated delivery date. AFA invites customers to review on Trustpilot and pays for a Trustpilot subscription.

The honest caveat: 26% of AFA’s Trustpilot reviews are one-star, and it replies to only 12% of negative reviews. Trustpilot’s summary notes frustrating shipping delays, missing tracking updates, expensive restocking fees and return costs, and missing parts or hardware. A Trustindex reviewer said returning an item would have cost nearly $1,000 through AFA’s required shipper.

Quick Highlights

✅ 3.7/5 TrustScore from 1,509 Trustpilot reviews, 58% five-star
✅ Trustindex rating of 4.6 from 45,000+ reviews
✅ About 91% positive feedback on eKomi
✅ Competitive prices, frequently praised
✅ Professional, protective packaging
✅ Free shipping on many items, per reviewers
✅ Easy-to-navigate website
✅ Wide range of furniture and decor
✅ Some items arrive pre-assembled
✅ Items sometimes arrive earlier than estimated
✅ Invites reviews from all customers
✅ Friendly ETA updates on delayed orders, per a reviewer

❌ 26% one-star Trustpilot reviews
❌ Replies to only 12% of negative reviews
❌ Shipping delays and missing tracking updates
❌ Expensive restocking fees and return shipping
❌ Required return shippers can cost far more
❌ Missing parts and unclear assembly instructions
❌ Backorders on some items

Why Trust This Review

This review draws on 1,509 Trustpilot reviews (TrustScore 3.7), Trustindex and eKomi aggregate ratings, and AFA Stores company information. AFA invites reviews and pays for Trustpilot’s subscription, and Trustindex and eKomi figures may include solicited reviews, so we weighed recurring complaints carefully. Always check AFA’s current return policy before ordering. GlossGirly has no commercial relationship with AFA Stores that affects this verdict.

Full Review Breakdown

Prices and Selection

Price is why most shoppers choose AFA Stores. Trustpilot’s AI summary says customers frequently note prices are much better than other retailers. Patricia Romero said AFA always has the best quality for less, and Andrew Sutton (US, 5 stars) praised great savings and fast delivery. Andy VanOrden (US, 5 stars) summed it up as low prices and free shipping. The range covers furniture and decor for most rooms, from curio cabinets and bookcases to lamps and pillow covers. Maleka Rashid (US, 4 stars) said product listings included detailed descriptions of materials, making it easy to choose. Bonnie Nicholson (US, 5 stars) said her moss blue shelf is beautiful in her home office.

Packaging and Delivery

Packaging earns consistent praise. Dawn Uraco (US, 5 stars) said her item was very well packed and arrived quickly. Valerie McLaughlin (US, 4 stars) said her chair arrived in good shape and well packed. Sherri said a cabinet arrived well before its scheduled date. Delivery isn’t consistently fast, though. Noura Ayyad (US, 1 star) called the shipping time ridiculous after still not receiving her item. Jason (US, 3 stars) praised quality but said two bookcases were taking weeks. Heather McMullen (US, 3 stars) said her hall tree was delayed, though AFA’s updates were regular and friendly. Check estimated ship dates before ordering.

Assembly and Product Quality

Many items arrive ready to use or easy to assemble. Sylvie Cote-Hasegawa (US, 5 stars) said her lamps were easy to assemble and fit perfectly, and Colleen McQuillen’s nightstand arrived fully assembled. Others struggled. Valerie McLaughlin said her chair’s arms were mislabeled and so hard to attach that she needed a towel and rubber mallet. Mel Kel (US, 3 stars) said a table required far more assembly than expected, which was difficult with arthritis. Trustpilot’s summary also notes missing parts and hardware. Check assembly requirements and dimensions before buying, especially for large pieces.

Returns and Customer Service

Returns are AFA’s biggest risk. Trustpilot’s summary notes expensive restocking fees and return costs. A Trustindex reviewer said AFA quoted nearly $1,000 to return an item through its required shipper, compared with under $300 through other carriers. AFA replies to only 12% of negative Trustpilot reviews. An interior design firm (3 stars) cancelled a backordered item and reported issues afterward. Because returns can be costly, measure carefully, read product descriptions closely, and confirm return terms and restocking fees before ordering. For large furniture, treat purchases as close to final.

Best Products Worth Buying

AFA Stores Nightstands

Nightstands that Colleen McQuillen said arrived on time, well packaged and pre-assembled. Best for bedroom updates on a budget. Trade-offs: confirm whether your model needs assembly.

AFA Stores Bookcases and Shelving

Shelving that Bonnie Nicholson called beautiful and Jason praised for quality. Best for home offices. Trade-offs: some orders may ship in multiple parts with delays.

AFA Stores Curio Cabinets 

Display cabinets with detailed listings, according to Maleka Rashid. Best for dining rooms. Trade-offs: large pieces carry higher return costs.

AFA Stores Lamps

Lighting that Sylvie Cote-Hasegawa said was easy to assemble and fit perfectly. Best for low-risk purchases. Trade-offs: check bulb types and dimensions.

What Customers Actually Think

“Love this store! Always has the best quality products for less. Shipping is always fast and professional!” — Patricia Romero, Trustpilot reviewer (US, 5 stars, AFA Stores order)

“The best part was that the night stand came already assembled and is gorgeous!” — Colleen McQuillen, Trustpilot reviewer (US, 5 stars, nightstand)

“The quality is great, but we still havent received our other two bookcases yet.” — Jason, Trustpilot reviewer (US, 3 stars, bookcases)

“Still haven’t received item. Shipping time is ridiculous.” — Noura Ayyad, Trustpilot reviewer (US, 1 star, AFA Stores order)

“There was no mention of how much assembly was required. It’s a very difficult task for someone with arthritis.” — Mel Kel, Trustpilot reviewer (US, 3 stars, table)

Is It Worth It?

Yes, for price-conscious shoppers who know exactly what they want. Measure carefully, check shipping estimates and assembly requirements, and read the return policy closely, since returns can be expensive.

Competitors Table

FAQs

Is AFA Stores legit?
Yes. It’s a New Jersey-based retailer with thousands of verified reviews.

Does AFA Stores offer free shipping?
Many reviewers report free shipping. Check each product listing.

Does AFA Stores charge restocking fees?
Yes. Reviewers report restocking fees and costly return shipping.

How long does AFA Stores shipping take?
It varies. Some items arrive early, while others take weeks.

Do AFA Stores items need assembly?
Some do, and some arrive pre-assembled. Check product details first.

Final Verdict

AFA Stores delivers what many shoppers want most: low prices on furniture and decor, often with free shipping and careful packaging. Thousands of reviewers across Trustpilot, Trustindex and eKomi report good value and smooth orders.

The risks are inconsistent shipping times, assembly surprises and costly returns. Measure carefully, read listings and return terms closely, and treat large furniture purchases as near-final. For confident bargain hunters, AFA Stores is a strong option.

Scorecard