Arhaus Crafts Beautiful Luxury Furniture, but Buying It Takes Patience

Arhaus’s Trustpilot profile shows no recent positive reviews on the pages we accessed, so we’ve added clearly labelled store and editorial quotes to show its strongest documented strength: well-made, beautiful furniture. One store customer wrote “I’ve purchased several pieces of furniture from Arhaus and all are very well made.” — Jennifer Cutich, Birdeye reviewer (store review, Furniture). Another praised a designer, saying “Matie is a gem. First class service all the way.” — Eric Martsolf, Birdeye reviewer (store review, Design Service). Modern Castle’s testers said Arhaus sofas “bring a true luxury quality at a reasonable price point” — Modern Castle (editorial test, Kipton Sofa). Arhaus is a US luxury furniture and home décor retailer headquartered in Boston Heights, Ohio, per its BBB listing, which shows 62 locations. It sells sofas, sectionals, dining, bedroom, outdoor furniture, rugs, lighting and décor, plus custom upholstery and in-home design services, per Checkbook. What sets it apart is artisan-made, globally sourced pieces with natural variations by design, according to Arhaus’s returns page.

Arhaus is premium-priced. Havenly lists the Kipton Square Ottoman at about $2,200, and AptDeco resale listings put the Kipton Deep Sofa’s estimated retail at about $6,300 and the Kipton Wide Arm 95" Sofa at about $6,000. Arhaus’s returns page says stock furniture can be returned within 14 days with a 10% restocking fee, mattresses within 60 days with a 10% fee, and clearance and one-of-a-kind items can’t be returned. Delivery fees are non-refundable except for defects or transit damage, and size-related returns are refunded as a store gift card. Modern Castle reports a lifetime limited warranty on most pieces, while white glove delivery runs about $299 to $599, per Couch.

The honest caveat: Trustpilot didn’t show a percentage breakdown on the pages we accessed, but a 1.5/5 TrustScore means the large majority of reviews are 1 star. Reviews.io reports only 10% of 122 reviewers recommend Arhaus, and the BBB shows 1.17/5 from 96 reviews. Complaints centre on months-long delivery delays, damage and service. One buyer wrote “I wish I had seen these reviews before ordering anything from Arhaus!” — name not shown, Trustpilot reviewer (country not shown, 1 star, Online Order). Another said “I regret this purchase and would strongly caution others before buying from Arhaus.” — name not shown, Trustpilot reviewer (country not shown, 1 star, Furniture Order).

Arhaus Strengths and Weaknesses Before You Spend

✅ Artisan-made, globally sourced designs, per Arhaus

✅ Lifetime limited warranty on most pieces, per Modern Castle

✅ Kipton praised for luxury quality and comfort, per Modern Castle

✅ Custom upholstery services, per Checkbook

✅ In-home interior design services, per Checkbook

✅ 62 locations to see pieces in person, per BBB

✅ Store-level ratings of 4.3–4.9, per Birdeye

✅ Website lists prices for most items, per Checkbook

✅ 60-day return window on mattresses, per Arhaus

✅ White glove delivery available, per Couch

✅ Arhaus Credit Card financing, per Couch

✅ Frequent promotions, such as 30% off orders over $2,000, per Havenly

❌ 1.5/5 TrustScore from 147 reviews

❌ Only 10% of Reviews.io reviewers recommend it

❌ BBB customer rating of 1.17/5 and not accredited

❌ Only 14 days to return furniture, with a 10% restocking fee

❌ 50% restocking fee on special orders, per Checkbook

❌ Delivery fees non-refundable, per Arhaus

❌ Long delivery delays, often over a month, per Reviews.io

How We Assessed Arhaus’s Furniture and Reputation

We checked Arhaus’s Trustpilot profile (arhaus.com) directly. It shows a 1.5/5 TrustScore from 147 reviews; the last-12-months count, star percentage breakdown, invitation status and reply rate weren’t visible on the pages we accessed. We cross-checked with Reviews.io (1.5/5 from 122, 10% recommend, average delivery over a month), the BBB (1.17/5 from 96, not accredited) and Birdeye store reviews, which are much more positive. Policy details come from Arhaus’s own returns page and Checkbook. Product and pricing details come from Modern Castle, Havenly and AptDeco resale listings. Couch and Dweva both sell sofas, so each is a competing brand, so its view may be biased. GlossGirly has no commercial relationship with Arhaus that affects this verdict.

Safety note: heavy tables, cabinets and bookcases should be anchored or positioned securely to prevent tip-overs, especially around children. Arhaus says many pieces are hand-finished with natural variations, so inspect and report any sharp edges, splinters or structural defects within 14 days of delivery.

Arhaus Design, Delivery and Policies Examined

Design and Craftsmanship

Modern Castle praised the Kipton’s quality and comfort, and store reviewers on Birdeye describe Arhaus pieces as very well made. Arhaus’s returns page explains that natural variations and distressing are part of the hand-crafted look.

Some fabrics are hard to clean. Modern Castle says many require water-free cleaning solvents. Ask about performance fabrics if you have kids or pets.

Delivery and Lead Times

Couch reports made-to-order lead times of around six weeks and white glove delivery from about $299 to $599. Havenly says in-stock items typically ship within eight business days.

Real-world delays are a major complaint. Reviews.io puts average delivery at over a month, and one reviewer said a sectional slipped from December to March. Get delivery estimates in writing and avoid ordering for a tight deadline.

Returns and Damage Claims

Arhaus clearly publishes its return policy, and damaged items reported within 14 days can be refunded including delivery fees, per its returns page.

The rules are strict. Stock furniture has a 14-day window and 10% fee, special orders face 50% fees per Checkbook, and unreported defects after 14 days are deemed acceptable. Inspect everything on the day of delivery.

Customer Service

Store-level experiences with Arhaus designers are often excellent, per Birdeye, and one Reviews.io customer said Arhaus replaced a support and sent a spare.

Online and corporate service draws heavy criticism, per Trustpilot, Reviews.io and the BBB. Keep emails, photos and receipts, and escalate through your card provider if needed.

Arhaus Pieces That Draw the Most Attention

Kipton Sofa 

The Kipton is one of Arhaus’s best-known sofas, with a deep, lounge-first seat around 44 inches deep, per AptDeco listings. Modern Castle’s in-home test found it comfortable and high quality. It suits large living rooms and families who love to sprawl. Dweva notes its deep seat isn’t ideal for upright sitting. Measure your room and doorways carefully before ordering.

Kipton Square Ottoman 

The Kipton Square Ottoman measures 44 x 44 inches and is upholstered in fabric, per Havenly. It pairs with Kipton sofas and sectionals to create a lounge setup. It suits households that want a cocktail ottoman doubling as a footrest. Upholstered pieces can be hard to clean, per Modern Castle. Use a tray for drinks and ask about stain protection.

Filmore Sofa 

Modern Castle names the Filmore as Arhaus’s best budget sofa. It offers the brand’s styling at a lower entry price than flagship lines like the Kipton. It suits first-time Arhaus buyers who want the look for less. Fabric and size choices will change the final price. Check lead times for your chosen fabric.

Baldwin Slipcovered Sofa 

Modern Castle names the Baldwin as Arhaus’s best slipcovered sofa. Slipcovers give a relaxed look and can be easier to refresh than fixed upholstery. It suits casual and coastal-style homes. Check whether your fabric is washable or dry-clean only. Order a swatch before committing.

Arhaus Reviews From Customers and Testers

“Not only did they replace the support, they also sent an extra support” — Reviews.io reviewer (rating not shown, Sofa)

“they bring a true luxury quality at a reasonable price point” — Modern Castle (editorial test, Kipton Sofa)

“I wish I had seen these reviews before going to the Fairfax Corner store.” — name not shown, Trustpilot reviewer (country not shown, 1 star, In-Store Order)

“Aimee chair, Arhaus furniture store” — name not shown, Trustpilot reviewer (country not shown, 1 star, Aimee Chairs)

“our package was left outside in the dirt” — Reviews.io reviewer (rating not shown, White Glove Delivery)

Arhaus’s visible Trustpilot reviews are almost entirely 1-star, so we added clearly labelled store, platform and editorial quotes for balance.

Buying Arhaus Furniture the Careful Way

Arhaus suits buyers who want artisan, design-led luxury furniture and are willing to plan around long lead times and strict return terms. Visit a showroom to sit on pieces and see fabrics in person. Order free swatches before choosing upholstery. Get delivery dates in writing and allow extra time. Avoid clearance and special orders unless you’re certain, since they can’t be returned or carry 50% fees. Inspect every piece on delivery and report issues within 14 days. Pay by credit card for extra protection.

Arhaus vs Restoration Hardware vs Pottery Barn vs Crate & Barrel

Feature	Arhaus	Restoration Hardware	Pottery Barn	Crate & Barrel
Trustpilot score	1.5 (147 reviews)	Check Trustpilot	Check Trustpilot	Check Trustpilot
Furniture return window	14 days, 10% fee	No returns on custom, per Couch	Check site	Check site
White glove delivery	About $299–$599, per Couch	Included, per Couch	Check site	Check site
Warranty	Lifetime limited on most, per Modern Castle	Check site	Check site	Check site

Arhaus Questions Shoppers Ask Most

What is Arhaus’s return policy?

Arhaus allows returns on stock furniture within 14 days with a 10% restocking fee, and clearance and one-of-a-kind items can’t be returned, per its returns page.

How long does Arhaus delivery take?

It varies, but Reviews.io reports an average delivery time of over a month.

Does Arhaus offer a warranty?

Modern Castle reports a lifetime limited warranty on most Arhaus pieces.

Where is Arhaus based?

The BBB lists Arhaus Furniture in Boston Heights, Ohio, with 62 locations.

Can I return an Arhaus sofa that doesn’t fit?

Arhaus says size-related returns are refunded as a store gift card minus delivery and restocking fees.

Our Verdict on Arhaus

Arhaus offers genuinely beautiful, artisan-made furniture with strong store-level service, custom options and a lifetime limited warranty on most pieces.

Its online reputation is poor, driven by delays, strict returns and service disputes. Shop in person, choose carefully, inspect on delivery, and keep every record.

Arhaus Rating Breakdown

Category	Score
Design and Style	9.0
Craftsmanship	8.4
Warranty	8.2
In-Store Design Help	8.0
Value for Money	5.8
Return Policy	4.6
Delivery Reliability	4.2
Customer Service	4.0
Overall	6.5