Brooklyn Bedding Offers Factory-Direct Hybrids With a Few Caveats

Brooklyn Bedding’s strongest documented strength is supportive, customisable hybrid mattresses at factory-direct prices, with an easy ordering process. One owner of the King Signature Hybrid in Firm said “It has just the right amount of cushioning on top” — Markos, Trustpilot reviewer (US, 5 stars, King Signature Hybrid). Another praised that “the Elite model is so versatile with ability to change firmness layer” — Tony Andrew, Trustpilot reviewer (US, 5 stars, Elite Mattress). An RV owner said “you get such good quality when you purchase these mattresses!” — Kim Moore, Trustpilot reviewer (US, 5 stars, RV Mattress). Brooklyn Bedding is an American mattress manufacturer with its address listed at 4455 West Camelback Road, Glendale, on Trustpilot. It’s described there as standing out for craftsmanship, a state-of-the-art facility and customer service. What sets it apart is a wide range of hybrids in soft, medium and firm options, plus showrooms where you can try beds.

Tom’s Guide reports that a queen Signature Hybrid has a list price of about $1,332 but usually sells for about $999 thanks to a regular 25% off sale. A queen Aurora Luxe lists at about $2,265, with sale prices around $1,398.75 without the pillow top, or $1,698.75 with it. Per Tom’s Guide, the Signature Hybrid is 12.25 inches tall with five layers, and the Aurora Luxe is 13.25 inches with six cooling layers and a GlacioTex cool-to-touch cover. Brooklyn Bedding’s site lists a 120-night trial, free shipping and a Limited Lifetime Warranty on the Signature Hybrid. NCOA notes shipping to Hawaii or Alaska costs about $125. Tom’s Guide reports a $99 return fee, even within the trial, and Mattress Miracle notes a 30-night minimum before you can return.

The honest caveat: 23% of Brooklyn Bedding’s Trustpilot reviews are 1- or 2-star, and complaints focus on unreachable support and returns. One buyer said “The phones ring for over 10 minutes without answer.” — Kurt Terse, Trustpilot reviewer (US, 1 star, Mattress). Another found the “mattress was not cooling like advertised” — Matthew J. Hughes, Trustpilot reviewer (US, 1 star, Cooling Mattress).

Brooklyn Bedding Benefits and Drawbacks at a Glance

✅ 4.6/5 TrustScore from 210 Trustpilot reviews
✅ 70% of reviews are 5-star
✅ American-made mattresses, per Trustpilot’s company description
✅ Signature Hybrid often about $999 for a queen, per Tom’s Guide
✅ Soft, medium and firm options on most models
✅ Aurora Luxe with cooling GlacioTex cover
✅ 120-night trial, per Brooklyn Bedding
✅ Limited Lifetime Warranty on the Signature Hybrid, per the brand
✅ Free shipping in the contiguous US
✅ Zero-clearance adjustable bases, per a reviewer
✅ Showrooms and partner stores for testing, per reviewers
✅ Easy online ordering, per Trustpilot’s summary
❌ 21% of reviews are 1-star
❌ Hasn’t replied to negative Trustpilot reviews
❌ Phone and chat support hard to reach, per reviewers
❌ $99 return fee, per Tom’s Guide
❌ 30-night minimum before returning, per Mattress Miracle
❌ Bedding accessories imported, not made in-house, per a reviewer
❌ Pushy discount pop-ups, per a reviewer

Our Approach to Reviewing Brooklyn Bedding Mattresses

We checked Brooklyn Bedding’s Trustpilot profile directly. It shows a 4.6/5 TrustScore across 210 reviews, with 157 in the last 12 months. The breakdown is 70% 5-star, 5% 4-star, 2% 3-star, 2% 2-star and 21% 1-star. The profile is claimed, but Brooklyn Bedding hasn’t invited reviews recently and hasn’t replied to negative reviews. Prices and specifications come from Tom’s Guide and Sleepopolis, policies from Brooklyn Bedding’s website, NCOA, Tom’s Guide and Mattress Miracle. GlossGirly has no commercial relationship with Brooklyn Bedding that affects this verdict.

Sleep and safety note: New bed-in-a-box mattresses may have a smell at first, per Sleepopolis, so air them out in a ventilated room. Allow at least 30 nights for your body to adjust before judging comfort. If you have back pain or a medical condition, ask your doctor or physiotherapist which firmness suits you.

Brooklyn Bedding Comfort, Cooling and Policies in Depth

Comfort and Support

Brooklyn Bedding’s hybrids get strong praise for support and spinal alignment. The Signature Hybrid comes in soft, medium and firm, and Tom’s Guide found it isolates motion better than the Aurora Luxe, making it a good choice for couples. Sleepopolis rates the Signature Hybrid medium-firm at about 6.5/10.

Owners describe good cushioning without sinking, and one reviewer with the Elite model loves being able to change the firmness layer.

Cooling Performance

The Aurora Luxe is Brooklyn Bedding’s cooling option, with a GlacioTex cool-to-touch cover. Sleepopolis says it has cooling technology in nearly every layer. Tom’s Guide found it excels at temperature regulation.

Not everyone feels the difference, though. One Trustpilot reviewer said his mattress didn’t cool as advertised and then struggled with the return.

Trial, Returns and Warranty

Brooklyn Bedding offers a 120-night trial and free shipping, per its site. It lists a Limited Lifetime Warranty on the Signature Hybrid, though some reviews cite 10 years for other models, so check your specific mattress.

Returns cost about $99, per Tom’s Guide, and Mattress Miracle notes a 30-night minimum before you can return. One reviewer described confusing return instructions involving donating the mattress himself. Confirm the return process before you buy.

Customer Support

Support is Brooklyn Bedding’s weakest area on Trustpilot. Reviewers describe phones ringing unanswered, chat that doesn’t work and slow email replies, and one adjustable base owner got no help after his warranty ended.

Other reviewers praise helpful phone agents and showroom staff. Showroom visits seem to give the best service experience.

Brooklyn Bedding Mattresses That Stand Out Most

Signature Hybrid 

The Signature Hybrid is Brooklyn Bedding’s flagship and best-value mattress, at 12.25 inches tall with five layers of foam and coils, per Tom’s Guide. It comes in soft, medium and firm, and Tom’s Guide says it isolates motion better than the Aurora Luxe. Brooklyn Bedding lists a Limited Lifetime Warranty and 120-night trial. One Trustpilot owner of the Firm king says it keeps his back aligned without trapping much heat. It’s the best starting point for most buyers.

Aurora Luxe 

The Aurora Luxe is Brooklyn Bedding’s cooling hybrid, 13.25 inches tall with six layers and a GlacioTex cool-to-touch cover, per Tom’s Guide. Sleepopolis gave it 4.7/5, praising its cooling and support. A cooling pillow-top option is available for about $1,698.75 on sale. It suits hot sleepers who want extra pressure relief. Air it out after unboxing, as Sleepopolis notes a possible initial smell.

Sedona Elite 

The Sedona Elite is Brooklyn Bedding’s range-topping hybrid at about 14 inches tall, with a firmness of around 5.5/10, per Tom’s Guide. One Trustpilot owner of an Elite model loves the ability to adjust the firmness layer. It’s designed for sleepers who want maximum pressure relief. It comes with the same 120-night trial. Compare it with the Aurora Luxe to see if the extra comfort fits your budget.

Plank Firm Luxe 

The Plank Firm Luxe is a flippable hybrid, with a firm side and an extra-firm side, per Mattress Miracle. It’s ideal for stomach sleepers, heavier sleepers and anyone who prefers a very firm surface. You can flip it to find the feel you like. It comes with a 120-night trial. It’s a good choice if softer hybrids feel unsupportive.

Real Sleepers Share Their Brooklyn Bedding Experiences

“All of the bedding is imported.” — John I Sherrer, Trustpilot reviewer (US, 1 star, Cooling Mattress Cover)

“The discount game is too gimmicky though” — Christopher Johnson, Trustpilot reviewer (US, 4 stars, Mattress)

“the provided remote was awful” — Disappointed customer, Trustpilot reviewer (US, 2 stars, Ultra Adjustable Base)

“BB has zero clearance adjustable frames” — John Turquette, Trustpilot reviewer (US, 5 stars, Adjustable Frames)

“I appreciate the trial period that comes with the mattress” — Matt W, Trustpilot reviewer (US, 5 stars, Mattress)

Choosing the Right Brooklyn Bedding Mattress for You

Brooklyn Bedding is a strong match for anyone wanting a supportive, American-made hybrid at a fair price. Choose the Signature Hybrid for value and couples, the Aurora Luxe if you sleep hot, or the Plank Firm Luxe for very firm support. Always buy during the regular 25% off sale. Allow at least 30 nights before deciding, and budget for the $99 return fee. Visit a showroom if you can, as reviewers report better service in person than by phone.

Brooklyn Bedding Alongside Helix, Saatva and Leesa

Brooklyn Bedding Trial, Shipping and Warranty FAQs

How long is the Brooklyn Bedding trial?
120 nights, according to Brooklyn Bedding.

Does Brooklyn Bedding charge a return fee?
Yes, about $99, per Tom’s Guide, and Mattress Miracle notes a 30-night minimum.

What warranty does Brooklyn Bedding offer?
Brooklyn Bedding lists a Limited Lifetime Warranty on the Signature Hybrid. Check your model, as some sources cite 10 years.

Is shipping free?
Yes, to the contiguous US. NCOA says Hawaii and Alaska cost about $125.

What’s the difference between the Signature Hybrid and Aurora Luxe?
The Aurora Luxe is taller with more cooling layers. The Signature Hybrid isolates motion better and costs less, per Tom’s Guide.

Summing Up Our Brooklyn Bedding Verdict

Brooklyn Bedding makes some of the best-value hybrid mattresses in the US, with plenty of firmness options, strong support and an easy ordering process.

Customer support and returns need work, with reports of unanswered calls and a $99 return fee. Buy on sale, give your mattress time, and keep records, and Brooklyn Bedding can deliver excellent sleep for the money.

Brooklyn Bedding Performance Scores