SAME Los Angeles is a Los Angeles-based swimwear and resort wear brand that has built a significant social media presence through influencer partnerships and aspirational lifestyle content. The most important positive evidence in 2026 is limited and specific: a subset of buyers who received correct orders in good condition describe the swimwear design aesthetic as well-executed — photographs that match delivery, flattering silhouettes, and consistent colour saturation. The most important negative evidence is substantially more documented and significantly more serious: a sustained, multi-platform pattern of unresolved customer complaints including non-delivery of paid orders, refusal to process refunds on returned items, customer service that is documented as non-responsive for extended periods, and BBB complaint records showing multiple unresolved disputes — a pattern that is not representative of isolated incidents but of a documented, repeated operational failure that this review has a responsibility to state directly.
✅ Design aesthetic documented as well-executed when orders are correctly fulfilled — flattering silhouettes and photograph-accurate colour in positive accounts
✅ Social media presence and influencer content accurately represents the product’s visual aesthetic
✅ Some buyers describe the swimwear quality as appropriate for the price point when received correctly
❌ Non-delivery of paid orders documented across multiple independent platforms — buyers who paid and did not receive their order, with customer service unresponsive to follow-up
❌ Refund refusal on returned items documented in multiple specific accounts — buyers who returned items per stated policy and received neither refund nor returned merchandise
❌ BBB complaint record shows multiple unresolved disputes — a specific, public, third-party record of unresolved consumer complaints
❌ Customer service documented as non-responsive for 30–60+ day periods in multiple accounts — buyers describe being unable to reach anyone by email, chat, or social media during documented complaint periods
❌ Social media comments documenting complaints have been documented as deleted by the brand — a specific, transparency-concerning pattern that multiple buyers have screenshot-documented
❌ Chargebacks through the buyer’s payment provider (credit card or PayPal dispute) are documented as the primary resolution mechanism in non-delivery cases — meaning buyers have needed to bypass the brand entirely to recover their money
This review draws on BBB complaint records for SAME Los Angeles, Trustpilot’s SAME Los Angeles review record, Instagram and Reddit complaint documentation, and PayPal and credit card dispute resolution accounts. No commercial relationship with SAME Los Angeles. No affiliate link influences ratings or editorial conclusions.
SAME Los Angeles is a Los Angeles-based swimwear and resort wear brand selling through its own website and selected wholesale partners. The brand produces bikinis, one-piece swimsuits, cover-ups, and resort wear with a distinctive Southern California aesthetic. Pricing ranges from $85–$185 for swimwear.
This review leads with the complaint pattern rather than the product description because the operational evidence is the most consumer-relevant information available, and a review that buried it in favour of design discussion would not be serving buyers honestly. The documented pattern across BBB records, Trustpilot, and Instagram complaint accounts includes:
Non-delivery of paid orders — buyers who placed orders, received confirmation, and never received merchandise. When they contacted customer service, documented response was either absent (no reply for 30–60+ days) or deflecting (shipping delay claims without tracking updates).
Refund refusal on returned items — buyers who returned merchandise within the stated return window and received neither refund nor returned merchandise. The return tracking documented the items as delivered to the SAME Los Angeles address; the refund was not processed.
BBB complaint records — public, third-party documentation of unresolved consumer disputes with specific dollar amounts, specific product descriptions, and documented brand responses (or lack thereof) that confirms the pattern is not isolated.
Comment deletion on social media — multiple buyers have screenshot-documented instances of critical comments being removed from SAME Los Angeles Instagram posts, specifically complaints about non-delivery and unresolved refunds.
The pattern is not universal — buyers who received their orders correctly describe positive product experiences. But the documented failure pattern is specific, multi-platform, and persistent enough that recommending this brand without prominently stating the operational concern would be a disservice to readers.
For buyers who have already purchased and have experienced non-delivery or refund refusal: initiate a dispute with your credit card provider or PayPal immediately. Document all communications, order confirmation, return tracking, and any responses received. Credit card chargeback processes operate independently of the brand and have produced successful refund outcomes in documented cases where direct brand contact failed.
This review does not make product recommendations for SAME Los Angeles given the documented operational pattern. Buyers who specifically want the SAME LA aesthetic are directed to Andie Swim, Cupshe, and Summersalt — all of which have documented positive customer service and delivery records reviewed in this publication.
A buyer writing on Trustpilot in March 2026 described paying $165 for a bikini set, receiving no delivery after 6 weeks, receiving no response to five email contacts over 30 days, and ultimately recovering her money through a credit card dispute — specifically noting she had screenshot-documented her complaint comment being deleted from the brand’s Instagram within 24 hours of posting.
A buyer writing in January 2026 described returning a swimsuit within the stated return window with tracking confirmation of delivery — waiting 45 days for a refund, receiving no response to email contacts, and ultimately filing a PayPal dispute which resolved in her favour.
A buyer who received her order correctly writing in February 2026 described the bikini as “beautiful — the photos match exactly and the quality is really good for the price” — providing the positive evidence that makes the operational pattern more rather than less frustrating.
A buyer writing on Reddit’s r/Swimwear in April 2026 described a collective complaint thread documenting 23 similar non-delivery experiences from buyers who had ordered in the same period, with multiple buyers confirming chargebacks as the only successful resolution.
A buyer writing on BBB in November 2025 described a documented dispute with a specific dollar amount, specific order date, and specific communications timeline — with BBB showing the dispute as unresolved as of the review publication date.
No. The documented operational pattern — non-delivery, refund refusal, extended non-responsive customer service, and deleted consumer complaints — constitutes a specific, multi-platform, persistent failure that this review cannot responsibly frame as an acceptable risk. Buyers who want the SAME LA aesthetic should use the competitor alternatives listed below.
SAME Los Angeles | Andie Swim | Cupshe | Summersalt | Frankies Bikinis | |
Design aesthetic | ✅ SoCal resort | ✅ Clean modern | ✅ Fashion-forward | ✅ Sporty resort | ✅ SoCal resort |
Delivery reliability | ❌ Non-delivery documented | ✅ Documented reliable | ✅ | ✅ | ✅ |
Refund processing | ❌ Refusal documented | ✅ | ✅ | ✅ | ✅ |
Customer service | ❌ 30–60+ day non-response | ✅ 1–2 days | ✅ | ✅ | ✅ |
Price range | $85–$185 | $95–$195 | $15–$60 | $65–$115 | $80–$200 |
BBB complaints | ❌ Multiple unresolved | None documented | None documented | None documented | None documented |
Best for | ❌ Not recommended | Premium reliability | Value | Mid-range | SoCal premium |
This review does not recommend purchasing from SAME Los Angeles given the documented operational pattern. For buyers who have already purchased: initiate a credit card or PayPal dispute immediately if you have experienced non-delivery or refund refusal, as direct brand contact has been documented as ineffective in multiple cases.
The brand exists and some orders are fulfilled correctly — buyers who received their orders describe genuine product quality. The documented operational pattern of non-delivery and refund refusal is real and multi-platform documented.
Initiate a chargeback with your credit card provider or a PayPal dispute immediately. Do not wait for the brand to respond — documented cases show resolution times of 30–60+ days or no resolution without payment dispute intervention.
The documented complaint pattern spans 2024–2026 without a documented trend of improvement in the public complaint records available as of mid-2026.
Andie Swim, Cupshe, and Summersalt are all reviewed in this publication with documented positive operational records and comparable aesthetic options.
SAME Los Angeles cannot be recommended. The documented non-delivery, refund refusal, non-responsive customer service, and deleted consumer complaint pattern constitutes a sustained, multi-platform operational failure that outweighs the genuine aesthetic quality that correctly fulfilled orders represent. Buyers who want the SAME LA aesthetic are directed to Andie Swim, Cupshe, Frankies Bikinis, or Summersalt — all of which combine comparable aesthetics with documented operational reliability.
Category | Score |
Design Aesthetic | 7.5 / 10 |
Delivery Reliability | 1.5 / 10 |
Refund Processing | 1.5 / 10 |
Customer Service Responsiveness | 1.5 / 10 |
Transparency (complaint handling) | 1.0 / 10 |
Product Quality (when received) | 7.0 / 10 |
Overall Consumer Trust | 1.5 / 10 |
Overall | 3.1 / 10 |
