1. What types of products do you offer?
We offer a range of high-quality, ethically made footwear, accessories, and apparel. Our collection includes shoes, boots, sandals, bags, and belts, crafted with a commitment to sustainability and fair trade practices.
2. How can I find the right size for me?
To find your perfect size, refer to our detailed size guide available on each product page. We recommend measuring your foot and comparing it to our size chart to ensure the best fit. If you have any specific sizing questions, our customer service team is happy to assist.
3. What materials are used in your products?
Our products are crafted from premium materials such as ethically sourced leather, natural rubber, and sustainable fabrics. We are committed to transparency and detail about the origins and quality of our materials.
4. How should I care for my Nisolo products?
Care instructions vary by product and material. Generally, we recommend following the care guidelines provided with each item. For leather products, we suggest using a leather conditioner and avoiding exposure to excessive moisture.
5. Do you offer international shipping?
Currently, we offer shipping within the United States. For international shipping inquiries, please contact our customer service team for more information.
6. What is your return and exchange policy?
We offer a flexible return and exchange policy. Items can be returned or exchanged within a specified period as long as they are in their original condition. Please review our return policy on the website for complete details and instructions.
7. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your order’s status online.
8. How do I contact customer service?
You can reach our customer service team via email, phone, or through our website’s contact form. For detailed contact information, please visit our Contact Us page.